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MSEDCL (Formerly MSEB) Related FAQ — The frequently asked questions related to Electricity Supply. How to obtain new Electrical Connection from MSEDCL - 1. The Prospective Customer should apply in Form A-1 to MSEDCL Sub Divisional Office. Download the Form A-1 2. The Prospective Customer should submit the ownership documents of the Premises. If the premises is rental then No Objection Certificare from Owner is required. 3. Within 7 Days, MSEDCL will do do the load survey at Customers Premises. (10 Days for Rural Area) 4. Within 15 Days, MSEDCL will give quotation for Service Connection Charges, Line Charges, Security deposit etc. (20 Days for Rural Area) 5. After above payment, the Prospective Customer should submit a Test Report from Licensed Electrical Contractor. 6. MSEDCL will supply the new connection within One Month from the date of Application. What to do if the Meter is Faulty - 1. If Customer feels the Meter is Faulty, the customer can get the Meter inspected by MSEDCL by paying a fee of Rs. 50/- 2. If Meter found Faulty, MSEDCL will replace the Meter free of cost. MSEDCL will also refund the inspection fees. What to do if there is payment due - 1. MSEDCL has the right to disconnect the services for non payment of bills. 2. But MSEDCL must give 15 days advance notice to the customer before disconnecting the services. What to do if Electricity is gone - 1. Give complaint to the nearest Fuse Call Office or Sub Division of MSEDCL 2. MSEDCL will restore the electricity within 6 Hours for Fuse Off complaints. (24 Hours for Rural Area) 3. If Meter is blown of MSEDCL will restore the electricity within 24 Hours. (48 Hours for Rural Area) What to do if Meter Reading is not taken - 1. MSEDCL must take meter reading at least once in two months for domestic customers & once in three months for Agricultural customers. 2. In any condition MSEDCL cannot charge as per avarage monthly billing for more than three consecutive months. What is the method of consumer redressal - 1. Customer can give complaints to Fuse Call Office/Sub Division of MSEDCL. 2. If customer couldnt get satisfactory solutions, he can complain it to Internal Consumer Grievance Redressal Forum in Form X which is available at Executive Engineers Office at Circle Level. 3. If customer couldnt get satisfactory solution from Internal Consumer Grievance Redressal forum within two months, then he can approch Consumer Grievance Redressal Forum in Form A which is available at Zonal Office. 4. If Customer couldnt get satisfactory solution from Consumer Grievance Redressal Forum, then he can approach Electrical Ombudsman, MERC, 606, Keshava Building, Bandra Kurla Complex, Bandra East, Mumbai 400051. Download the Electrical Consumer Right Statement in Marathi |
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